TERMS AND CONDITIONS
Welcome to van Vuuren Photography. Please read these terms and conditions carefully before making any purchase. By accessing or using the services provided by Timothy John Jansen Van Vuuren, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you may not access the service.
Intellectual Property Notice
By purchasing a print from me, you acknowledge that the photograph remains the intellectual property of the artist (Timothy John Jansen Van Vuuren). Your purchase grants you ownership of the physical print that you receive only and does not include any rights to reproduce, distribute, redistribute or create derivative works from the photograph. Any unauthorized reproduction or use of the image is strictly prohibited and will be subject to legal action.
Timothy John Jansen Van Vuuren reserves the right to modify or replace these terms and conditions at any time without notice.
5. Returns and Refunds: We stand by the quality of our products and aim for your complete satisfaction. However, due to the nature of the business, we can only accept returns and issue refunds under the following circumstances:
a. Damaged or Defective Items: In the event that you receive a damaged or defective item, kindly notify us within 2 days (48 hours) of receiving your order. We will require clear, high-resolution photographic evidence of the damage or defect before authorising a return. Once the return is authorised and the item inspected, We will proceed with issuing a refund or providing a replacement print. Please be advised that if a replacement is provided, you will not be able to retain the damaged print. Moreover, please note that any shipping fees associated with the return due to damages caused by any party other than ourselves will be the buyers responsibility. However, if the damage is determined to be due to our negligence, we will cover the shipping costs.
b. Incorrect Orders: If you receive an order that is different from what you originally purchased, please contact us within 2 days (48 hours) of receiving your order. We will arrange for the correct item to be shipped to you at our expense, or we will issue a refund upon the return of the incorrect item.
c. Shipping Errors: We take meticulous care in packaging and shipping your orders. However, in the unlikely event that you receive the wrong item, please notify us within 2 days (48 hours) of receiving your order. Additionally, if you experience any problems with tracking your parcel, please inform us immediately. We will promptly work with you to resolve any issues and ensure your complete satisfaction
d. Exemptions: Except for the cases mentioned above, all sales are final. We do not accept returns or issue refunds for any other reason, including but not limited to a change of mind or dissatisfaction with the artistic expression or style of the photograph.
Please note that I, Timothy John Jansen Van Vuuren reserve the right to determine the eligibility of items for return and to update this policy at my discretion.
T: Australia: +61(0) 433 419 471 / South Africa: +27(0) 78 351 0672
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